FAQs

What is Clotilde Puy's shipping policy?

 

 

Delivery in Metropolitan France

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The products are shipped between 2 to 4 working days after the customer has placed an order. The delivery times for parcels are 3 to 7 working days after the parcel has been dispatched. Shipping costs are offered from 200€ of purchase. A tracking number will be sent to you after every order. Clotilde Puy cannot be held responsible for late deliveries.

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Delivery in Europe, internationally and in the DOM-TOM

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Deliveries in Europe are made via Colissimo. The products are shipped between 2 to 4 working days after the customer has placed an order. The delivery times for parcels are generally between 4 to 10 working days after the parcel has been dispatched. Customs fees and any other taxes are the responsibility of the customer. A tracking number will be sent to you after every order. Clotilde Puy cannot be held responsible for late deliveries.

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Is it possible to return an order?

 

Clotilde Puy does not accept returns. The customer takes the responsibility to carefully look at the details of each product before purchase.

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Is it possible to get a refund ?

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Refunds are only possible if the package has been damaged or lost. Photo proof will be required for damaged packages. Proof of lost package will be requested for lost packages.

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How to care for a hand-tufted product?

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Products made of tufting are not machine washable. It is possible to pass the vacuum cleaner delicately as well as an anti-hair brush in order to remove the dust. If it gets dirty, prefer a dry cleaning by a professional. We recommend you to not walk on the carpets with shoes and to place them in a low traffic area.

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For any additional questions, you can send an email to: clotildepuy.contact@gmail.com

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